Dynamics 365
Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications. Helps you transform your customer relationships and drive growth with its seamless integration, intuitive interface, and powerful analytics. Enhance your sales, marketing, customer service, and field service operations with AI-powered business applications, delivering personalized experiences, efficient workflows, and actionable insights.
Dynamics 365 Suite
Dynamics 365 is cloud-based, offering scalability, flexibility, and accessibility from anywhere. It also integrates seamlessly with other Microsoft products such as Microsoft 365, Azure Services, and LinkedIn, providing a comprehensive solution for business management.
Our Team Specialised in Customer Engagement
Sales
Helps sales teams to manage customer relationships, track sales performance, and automate sales processes and reach their goals with an AI-powered CRM solution. It includes tools for lead and opportunity management, sales forecasting, and customer insights.
- Lead and Opportunity Management
Track and manage leads and sales opportunities throughout the sales pipeline to ensure efficient conversion. - Customer Relationship Management
Maintain comprehensive customer profiles, including interaction history, preferences, and buying behavior, to build stronger relationships. - Sales Forecasting and Analytics
Use AI and advanced analytics to forecast sales, track performance, and make informed decisions. - Automated Sales Processes
Automate routine sales tasks such as data entry, follow-up reminders, and email communications to increase productivity. - Integration with Microsoft Tools
Seamlessly integrate with Microsoft 365, and other tools to enhance sales processes and collaboration.
Customer Service
Empower agents to resolve issues quickly using generative AI and automation. Provides tools to manage customer interactions and support cases. It includes features like case management, knowledge base, and service level agreements (SLAs) to enhance customer satisfaction.
- Case Management
Streamline the creation, tracking, and resolution of customer cases, ensuring timely and efficient service. - Knowledge Base
Provide a centralized repository of information that agents can use to resolve customer issues faster and more accurately. - Service Level Agreements (SLAs)
Define and monitor service standards to ensure customer satisfaction. - Omni-channel Engagement
Enable customer interactions across various channels, including email, phone, chat, and social media, to meet customers where they are. - Customer Self-Service
Offer self-service portals and AI-powered chatbots to empower customers to find answers and resolve issues independently.
Field Service
Manages field service operations, including scheduling, dispatching, and tracking field technicians. It includes tools for work order management, resource optimization, inventory management, and IoT device integration.
- Work Order Management
Create, manage, and track work orders efficiently to ensure timely service delivery. - Scheduling and Dispatching
Optimize scheduling and dispatching of field technicians with AI-driven recommendations to reduce travel time and increase productivity. - Mobile Access
Provide field technicians with mobile access to work orders, customer information, and guidance, enabling them to deliver service on the go. - Asset and Inventory Management
Track and manage customer assets and inventory levels, ensuring field technicians have the necessary parts and information to perform their tasks. - Resource Optimization
Utilize AI and machine learning to optimize resource allocation and improve first-time fix rates.
Customer Insights - Journey
Engaging experiences by uniting customer data with real-time journeys and Copilot in Customer Insights. Helps to plan and execute marketing campaigns, manage leads, and analyze marketing performance. It includes features like email marketing, event management, and customer segmentation.
- Customer Journey Mapping
Visualize and map out customer journeys across multiple touchpoints to understand their interactions and experiences. - Behavioral Analysis
Analyze customer behaviors and actions throughout their journey to identify trends and pain points. - Personalized Engagement
Create and automate personalized engagement strategies based on customer journey data to improve customer satisfaction. - Multi-Channel Orchestration
Coordinate and manage customer interactions across various channels, including email, social media, web, and in-store. - Real-Time Journey Tracking
Monitor and track customer journeys in real-time to make timely adjustments and improvements.
Customer Insights - Data
Helps you build a deeper understanding of your customers by connecting data from various transactional, behavioral, and observational sources to create a 360-degree customer view. It enables businesses to leverage these insights for customer-centric experiences and processes, unifying and utilizing customer data for intelligent actions.
- Unified Customer Profiles
Centralizes data from multiple sources to create detailed customer profiles. - Data Integration
Connects and integrates data from various touchpoints, including CRM, ERP, social media, and more. - Customer Segmentation
Identifies and segments customers based on behavior, preferences, and demographics. - AI-Powered Insights
Uses AI and machine learning to generate actionable insights and predict customer trends. - Real-Time Analytics
Provides real-time data analytics and visualization for informed decision-making.
Customer Voice
Allows businesses to capture and analyze customer feedback through surveys and other data collection methods. It helps organizations understand customer sentiments, preferences, and experiences in real time. By leveraging these insights, businesses can improve customer satisfaction, and enhance customer engagement.
- Survey Creation
Easily create customized surveys using pre-built templates or from scratch to gather customer feedback. - Multi-Channel Distribution
Distribute surveys across various channels, including email, web, SMS, and social media. - Real-Time Feedback Collection
Collect and analyze customer feedback in real-time to gain immediate insights. - Response Analysis
Utilize advanced analytics and AI to analyze survey responses and identify trends and patterns. - Dashboard and Reporting
Access intuitive dashboards and detailed reports to visualize feedback data and track key performance metrics.
Benefits of Dynamics 365
Comprehensive
Combines ERP and CRM, streamlining processes and unifying data for efficiency.
Scalability
Suitable for businesses of all sizes, from small startups to large enterprises.
Flexibility
Offers a variety of modules and customization options to tailor the system,
Productivity
Automation of tasks and streamlined workflows free up employees to focus on other activities.
Integration
Seamlessly integrates with a wide array of Microsoft and third-party services.
Insights
Provides analytics and AI-driven insights, helping businesses understand customer behavior.
Security
Leverages Microsoft's robust security measures to protect data and ensure compliance.
Updates
Regular updates and new features are provided by Microsoft, ensuring the system stays up-to-date.
Mobile
Allows employees to access data and perform tasks from anywhere using mobile devices.
Collaboration
Better collaboration and communication across departments with shared data and integrated tools.
Get started with Dynamics 365
Try for free
Gain practical experience with Dynamics 365 business applications for 30 days.
Contact us
Reach out via phone, chat, or connect with our specialist for tailored assistance.
